Services

Customer Service

What areas need to be maintained? In what manner? With what equipment? On what cleaning schedule? What areas will need particular attention?

Maintenance Systems Management, Inc. will meet with you to determine what your specific needs are and to provide you with customized service recommendations. We will provide what you need, when you need it - and detailing just how you want it done.

Our customers' particular areas of interest and concern are important to us. In addition to proper cleaning, the janitor assigned to your facility will adhere to your security procedures at all times.

Our experience has taught us that each business has specific maintenance requirements. Offices, retail business, financial institutions, high-tech companies and biotechnology buildings all have different needs and different concerns. We serve all equally well, and our services are specifically tuned to meet their specific standards.

Each month you will receive a questionnaire asking you to evaluate the quality of service you are currently receiving. A customer service representative will review your response carefully and get back to you promptly with solutions and recommendations for improved service. An online Quality Control Questionnaire is also available so that you can easily provide feedback on the level of service you are receiving.

A regularly maintained "Communications Log" will be provided so you can communicate directly with the assigned janitorial supervisor. Simply enter your request in the log and you will receive a prompt, written response.

Cleaning Services            [back to top]

Restrooms - A 10 point restroom cleaning is performed in each and every restroom every night. Our entire staff appreciates the importance of cleanliness and sanitation in this all important area.

Entrance and Reception Areas - We realize that first impressions are vital to every company's image. We know how to achieve that aura of crisp, efficient cleanliness - we make it a reality.

Clean Rooms, Laboratories, Examination Rooms- these rooms require specially trained staff. Our staff is not only well trained in the proper maintenance of these areas, but is aware of and responsive to specific areas of concern.

Flooring - Our experienced staff is carefully trained in the proper care and latest maintenance techniques of vinyl and ceramic tile, marble, granite, and the full range of carpeting. Our staff is also expert in both daily maintenance and the more specialized services such as carpet cleaning and the stripping, sealing and waxing of tile.

General Dusting - To ensure maximum cleanliness, dusting of specific areas is carefully outlined on a daily, weekly and monthly schedule. Special attention is always given to finger marks, desk tops, water fountains, air grills and glass partitions.

We offer a range of carpet cleaning, window washing and pressure washing services for small offices, parking lots, or skyscrapers. We maintain the quality of our service regardless of the size of the job.